Terms & Conditions

Welcome to ePower Inc.

This is an online shop of ePower Inc. (ePower or we for short). It supplies satellite dishes, TV antennas, aerials, electrical accessories, ventilation equipment, and other electronic devices. All trades are subject to the following conditions. If you shop at ePower, you accept these conditions.


Generally ePower's shipments arrive in 2-6 business days for nationwide delivery. To send the goods as quickly and as safely as possible, ePower may ship items from the same order in separate boxes.

ePower offers shipping Monday through Friday, except for certain holidays.

The following delivery methods are used which vary from item to item.

Free delivery within Auckland (for 2.3M, 3M satellite dish only)

Within Auckland Delivery 1-2 Days.

NZ Nationwide Small Parcel Delivery 1-3 Days.

NZ North Island Delivery 1-2 Days.

NZ South Island Delivery 2-3 Days.

Additional charge will be applied for rural area delivery.

International delivery is not available currently.

Insurance is not included in the shipping. Buyers will be at their own risk for the lost or damage of the goods.


By default, all prices are quoted in New Zealand Dollars. GST of 15% will be added for New Zealand customers when they checkout.

We accept the following payment options.

Bank transfer/deposit -- For New Zealand residents only.

Cheque -- For New Zealand residents only.

Credit Card -- Applys worldwide, no surcharge applied.

The detailed information about the payment will be provided on the confirmation page of your order. When you have completed your online order, an Order Process email will be sent to the email address you registered at ePower. It also includes detailed payment information. Goods will not be shipped until clearance of the full payment. An invoice will be posted to you after the purchase.


All orders are subject to the availability of products. If for any reason a product is not available, ePower will endeavour to notify the non-availability on this website. ePower may revise the range of products or the specification of any product at any time and without notice to the buyer.


Where products are listed on ePower's website with an incorrect price or with incorrect information, ePower reserves the right to cancel the buyer's order. Where the buyer has already made payment for an order that is subsequently cancelled by ePower, the latter will refund the amount paid by the buyer in relation to that order.

Unless agreed in writing by ePower no goods will be accepted for credit after despatch. lf ePower agrees to accept the goods for credit, then ePower will credit the buyer the invoice value less the restocking fee, less freight charges, on return in a saleable condition of the items ordered, provided such return is within 7 days of despatch. No goods will be accepted for credit if the goods are found to be tampered with or damaged or disk seals are broken. Freight charges will not be credited.

Restock fee

All goods ordered in error by the buyer or goods the buyer wishes to return are subject to a restocking fee. The fee is $20 or 15% of the goods' current value, whichever is greater. It is the customers' responsibility to take care of their data backup and protection of it, also product must be returned in the factory default condition.


All products are covered by the manufacturers' warranties, mobile phones, MP3 players, MP4 players, binoculars for 12 months, batteries and chargers for 6 months, and headsets for 3 months unless otherwise specified. The period of a warranty varies from item to item.

All products are fully tested and recorded. Replacement or refund is guaranteed if the product is faulty or is different from its description. The buyer should notify us and send it back within 3 days of receiving it.

If a product requires repair during the warranty period, the buyer is responsible for returning the product (or the defective component) to ePower or an ePower-appointed company for repair. Any damage to the product caused by the buyer’s improper packaging will be the buyer’s liability.

On arrival, the defective product will be tested. If a fault is found, the product will be repaired and will be sent back to the buyer free of charge. If ePower does not find any fault in the product, then ePower may send it to the supplier for further testing. If a fault is found, the supplier repairs the product and sends it back to the buyer free of charge. If there is no fault found at this stage, the buyer will be charged for all the cost of this test including any international freight if applicable. Once the payment is received the product will be sent back to the customer.

ePower does not warrant that this site, its servers, or e-mails sent from ePower are free of viruses or other harmful components. ePower will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


Your privacy is important to ePower. To better serve our customers, ePower securely gathers the customer's information during their voluntary registration. The users are asked to input an email address and password, first name, last name, Phone Number, Postcode, country, and other information. Users also have the option to subscribe/unsubscribe to electronic newsletters of ePower. ePower will not share any of this information about specific individuals with any third party.


ePower uses cookies to track user ID to identify you anonymously in our database and to track the pages you visit on our site. Cookies also enable you to enter ePower online shop as a member and to visit member-restricted areas of the sites. We recommend you enable cookies to better use ePower's online shop to actively participate in purchases, promotions, order tracking and technical support.

Use of the information

The purpose of using any information voluntarily given by our customers is to help them purchase and enhance their experience on ePower's online shop. ePower uses the information described above to help your shopping, tailor our content to suit your needs and direct our promotions accordingly. We do not share information about individual users with any third party.

Information update

Users can alter their registration information at any time after their registration. The instructions for doing this can be found in our Member Services area. We can be reached at support@ePower.co.nz at any time should you have any problem with this.

Your Account

You are responsible for all activities that occur under your account or password. ePower reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Product Descriptions

ePower does not warrant the content of this site is accurate, complete, reliable, current, or error-free although ePower attempts to be as accurate as possible. If a product offered by ePower is different from its description, your sole remedy is to return it in unused condition.


ePower is not responsible for the contents of any off-site pages or any other sites linked to the site. ePower expressly disclaims all liability for images, content, and opinion expressed on other sites that may be accessed through links on the ePower site. Likewise, ePower disclaims all liability for images, content, and opinion expressed on outside sites that choose to link to its page.

Customer Reviews

You may post reviews, questions, or other information on ePower's website, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitations. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the content.

ePower reserves the right, but not the obligation, to remove or edit such content. If you submit material on this website, you grant ePower a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant ePower the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify ePower for all claims resulting from content you supply. ePower has the right, but not the obligation, to monitor and edit or remove any activity or content. ePower takes no responsibility and assumes no liability for any content posted by you or any third party.


All content included on this site, such as text, graphics, logos, button icons, images, video clips, digital downloads, and data compilations, is the property of ePower or its content suppliers and protected by New Zealand and international copyright laws.

The text and images displayed on this site are the property of, or used with permission of, either ePower or a third party. The use of these images and/or text by you, or anyone authorized by you, is prohibited unless you obtain the written permission of ePower. Any unauthorized use of these images and/or text may violate copyright laws, trademark and service mark laws, the laws of privacy and publicity, and communications regulations and statutes. No Trademark displayed on the site may be used without the written permission of the party that owns that Trademark. ePower will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution where authorized.

Service Availability

Since ePower's website may be accessed from international locations where ePower does not do business, ePower does not represent that it is doing business in all such areas, or that its services will be available in any particular country or jurisdiction. Such products will only be made available in compliance with applicable laws, and only when ePower decides to offer them.

Applicable Law

All transactions taking place via this website are understood to have taken place within New Zealand jurisdiction and under New Zealand law.