The following delivery methods are used which vary from item to item.

Free delivery nationwide (for Satellite Kits only)

Parcel Post within New Zealand 2-4 days (NZ$4.5 first item, NZ$1 each additional)

Track & Trace Courier within New Zealand 1-2 days (NZ$6 to NZ$10 first item, NZ$1 to NZ$3.4 each additional)

Signature Request Courier within New Zealand 1-2 days (NZ$14.5 first item, NZ$3.5 to NZ$4.5 each additional)

International Air: Zone A - Australia (NZ$18.50 first item, NZ$6.00 each additional)

International Air: Zone B - South Pacific (NZ$30.50 first item, NZ$10.00 each additional)

International Air: Zone C - East Asia & North America (NZ$39.50 first item, NZ$13.00 each additional)

International Air: Zone D - UK & Europe (NZ$43.90 first item, NZ$14.00 each additional)

International Air: Zone E - Rest of World (NZ$46.50 first item, NZ$15.00 each additional)

Insurance is not included in the shipping. Buyers will be at their own risk for the lost or damage of the goods.

It is the buyer's responsibility to pay any duty and tax at the Customs of their countries if applicable.

All products are covered by the manufacture's warranty, mobile phones, MP3 players, MP4 players, binoculars 12 months, batteries and chargers 6 months, and headsets 3 months unless otherwise specified. The period of a warranty varies from item to item.

All products are fully tested and recorded. Replacement or refund is guaranteed if the product is in faulty or is different from its description. The buyer should notice us and send it back within 3 days after receiving it. If the buyer just changes his/her mind or the product does not suit the buyer after the purchase, ePower does not have to give the refund to the buyer. Please choose carefully.

If a product requires repair during the warranty period, the buyer is responsible for returning the product (or the defective component) to ePower or ePower appointed company for repair. Any damage to the product caused by the buyer’s improper packaging will be the buyer’s liability.

On arrival, the defected product will be tested. If a fault is found, the product will be repaired and will be sent back to the buyer free of charge. If ePower does not find any fault in the product, then ePower may send it to the supplier for further testing. If a fault is found, the supplier repairs the product and sends it back to the buyer free of charge. If there is no fault found at this stage, the buyer will be charged for all the cost of this test including any international freight if applicable. Once the payment is received the product will be sent back to the customer.